Meet the Founder Behind 3 Million Shipments a Year
Chad Carleton built Good Company after running a $40M retail operation and shipping over a million packages before the business even had a name.
Revenue (2025)
Shipments Annually
YoY Growth Since 2020
Inbound Clients Turned Down
Built entirely through referrals. No paid acquisition.
This Didn't Start as a Fulfillment Company.
This began while Chad was running a $40M retail operation. A large vendor approached him with a high-complexity fulfillment challenge—multi-SKU kitting, custom packaging, and 30,000+ monthly orders. Most 3PLs rejected it outright.
Chad took it on. Then another brand reached out. Then another. Each one referred by the last—brands shipping 10,000 to 40,000 orders per month with nuanced fulfillment requirements, international logistics, and multi-channel distribution.
The company was fulfilling over a million orders annually before it even had a name. Today, Good Company handles 3 million shipments per year for some of the most operationally demanding ecommerce brands in the country.
"We didn't build a 3PL to ship boxes. We built the one we wished existed."
Why We Operate Differently
Most 3PLs scale by adding more clients. We scale by doing fewer things, exceptionally well.
Dedicated Team Per Client
The same people handle your products every single day. They know your SKUs, your processes, your standards.
Selective Partnerships
We turn down 95% of inbound opportunities. We only work with brands we know we can serve exceptionally.
Relationship-First Model
You're not a ticket number. You have direct access to your team and leadership whenever you need it.
"The best 3PLs are the ones willing to say no."
Real people. Real ownership.
Stability at Scale
We're a People Company.
Your orders aren't handled by whoever is scheduled that day. Each client has a dedicated team—the same people touch your products daily. They know your SKUs, your packaging specs, your customer expectations.
Our warehouse team isn't just executing orders—they're building careers. Many of our team members started at entry level and have grown into six-figure leadership roles. They have ownership in outcomes, not just tasks.
This matters because your products are handled by people who care. People who stay. People who understand that the box they're packing represents your brand, your customer, and your reputation.
Low turnover. Long tenure. Zero rotating temps. We treat our clients the same way we treat our team—like partners, not transactions.
Built in the Center of the Country.
Shipping Faster to Both Coasts.
Being centrally located allows us to reach most U.S. customers in 2–3 days via ground shipping — reducing costs, improving delivery speed, and minimizing zone exposure.
As we grow with our partners, we're expanding our footprint to support multi-location strategies without adding operational complexity.
- 2–3 day ground coverage to most U.S. customers
- Lower average zone costs from central location
- Scalable multi-node strategy as you grow
Central Missouri location enabling 2–3 day ground delivery to most of the U.S.
If You're a High-Volume Brand That Cares About Experience…
We only work with the best brands who value partnership over price. If that's you, let's talk about whether we're the right fit.